Back to Help Home
Settings & Configuration

Template approval process and best practices

4 minutes read time Difficulty: intermediate

Template approval tips

Get your templates approved faster with these guidelines.

Approval timeline

  • Most templates: 1-60 minutes
  • Some templates: Up to 24 hours
  • Rejected templates: Can be edited and resubmitted

Common rejection reasons

  1. Wrong category — Marketing content in Utility category
  2. Missing opt-out — Marketing templates need unsubscribe option
  3. Misleading content — Template doesn't match its stated purpose
  4. URL shorteners — Use full URLs, not bit.ly links
  5. Variable-only content — Body can't be just {{1}}
  6. Prohibited content — Gambling, adult, illegal services

Tips for fast approval

  1. Use correct category — Utility for transactional, Marketing for promos
  2. Be specific — Clear purpose in the template body
  3. Include opt-out for marketing — "Reply STOP to unsubscribe"
  4. Provide sample values — Fill in example variable values
  5. Professional language — No ALL CAPS, excessive emojis, or slang
  6. Full URLshttps://yoursite.com/track not bit.ly/xyz
  7. Don't start/end with variables — Meta rejects {{1}} is your code

After rejection

  1. Read the rejection reason in Settings → Templates
  2. Fix the issue (usually category or content)
  3. Resubmit — no limit on resubmissions

Was this guide helpful?

Your feedback helps us make these guides better for everyone.