Understanding audit logs

Audit logs record every significant action in your workspace — who did what, when, and what changed.

Accessing audit logs

1. Go to Settings → Audit Logs
2. You'll see a chronological list of all actions

What's logged

Log entry details

Each entry shows:

• Timestamp — When the action happened
• User — Who performed the action
• Action — What was done (created, updated, deleted)
• Resource — What was affected (account, contact, template)
• Changes — Before/after values (for updates)

Filtering logs

Filter by:

• Date range — Last 7 days, 30 days, custom
• User — Actions by a specific team member
• Action type — Only creates, only deletes, etc.
• Resource — Only account changes, only contact changes

Use cases

Security monitoring

• Detect unauthorized access (unusual login times/locations)
• Track who changed sensitive settings
• Monitor API key creation/revocation

Compliance

• Prove who deleted a contact (GDPR requests)
• Track template changes for approval records
• Document access control changes

Troubleshooting

• "Who changed this setting?" — Check audit logs
• "When was this contact deleted?" — Filter by resource
• "Why did the campaign stop?" — Check for pause/cancel actions

Retention

Audit logs are retained for 90 days. After that, they're automatically purged.

Tips

1. Check weekly — Spot unusual activity early
2. Review after incidents — Audit logs tell the full story
3. Use for onboarding — Show new admins what actions look like
4. Export if needed — Download logs for compliance records