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Continuous Innovation

Product Changelog

Stay up to date with the latest features, performance optimizations, and security improvements delivered to the AIsoule platform.

v2.6October 2026
Major Release

Interactive Chat Window (Meta Fee Shield) & Brand Ecosystem Overhaul

Empower businesses to slash WhatsApp messaging charges by up to 85% by transitioning customer chats into an edge-to-edge browser chat window with live WebSockets and automatic WhatsApp fallback.

What Shipped:

  • Edge-to-edge interactive browser chat window on chat.aisoule.com with sub-second message delivery over WebSockets
  • Meta Fee Shield: zero Meta messaging charges for ongoing discussions while maintaining 100% sync with Team Inbox
  • 24-Hour Service Window Bypass: continue conversational consultations anytime without expensive template re-engagement fees
  • Automatic WhatsApp fallback routing when a customer goes idle or disconnects, guaranteeing zero message loss
  • Voice notes audio recording and waveform player, high-res attachment sharing, and interactive image lightbox
  • Unified AIsoule brand identity with modern SVG vector logomarks and high-res favicons across all customer and admin portals
  • Superadmin enterprise toggle for controlled organization rollouts and live simulated phone preview for tenants
v2.5October 2026
Security & Auth

Branded Transactional Emails, Passwordless Magic Links & WABA Shield

Hardened authentication protocols and customer onboarding reliability with passwordless login and verified Meta signup flows.

What Shipped:

  • Passwordless 1-click authentication via secure, single-use cryptographic magic links
  • Firebase Google SSO integration for streamlined one-tap workspace access
  • Redesigned enterprise transactional email templates with brand logos and responsive typography
  • Mandatory Meta Embedded Signup for customer WABAs, eliminating credential configuration errors
  • 7-day trial phone line reuse prevention guard to protect platform line reputation
  • Master Admin manual WABA provisioning console for custom client deployments
v2.4September 2026
Performance

Cloudflare R2 Media Storage Offload & High-Speed Media CDN

Scalable media storage offloading with dedicated CDN distribution and automated lifecycle expiration policies.

What Shipped:

  • Offloaded high-resolution campaign media, audio recordings, and videos to Cloudflare R2 / S3 storage
  • Custom domain media CDN with global edge caching and instant media delivery
  • High-throughput 16x concurrent worker migration pipeline for historical media assets
  • 15-day automated video lifecycle retention policy preventing server disk bloat
  • Interactive Media Gallery UI with lightbox previews, quick CDN link copying, and 100MB file uploads
v2.3September 2026
Enhancement

Campaign Scheduler, Multi-Tag Audience Matrix & CSV Mapper

Advanced campaign scheduling resilience, visual CSV column mapping, and multi-source audience segmenting.

What Shipped:

  • Opt-in campaign scheduler with background daemon recovery across server restarts
  • 1-click campaign duplication for lightning-fast recurring broadcast launches
  • Interactive template button preview directly in the campaign composer
  • Multi-tag audience selectors and custom demographic segment filtering
  • Visual CSV column mapper with real-time validation for custom contact fields and remarks
v2.2August 2026
Integration

Shopify & WooCommerce Real-Time Event Automations

Deep e-commerce webhooks parity with automated transactional notifications and dual-layer idempotency protection.

What Shipped:

  • Native WhatsApp automations for order confirmation, order delivered, and order cancelled events
  • Dual-layer idempotency engine preventing duplicate messages during webhook retries or burst orders
  • Dynamic checkout and tracking URLs automatically mapped into interactive template buttons
  • Abandoned checkout recovery journeys with automated follow-up sequences and live ROI attribution
v2.1July 2026
Enhancement

High-Velocity Team Inbox & Template Modal Overhaul

Optimized multi-agent collaboration ergonomics, live presence detection, and top-level template selection.

What Shipped:

  • In-chat template button rendering with live interactive preview for support agents
  • Auto-mapping contact names and dynamic variables into template parameter slots
  • Top-level modal template selector with rapid keyboard search and category grouping
  • Real-time typing indicators, presence dots, and agent collision warning banners
v2.0June 2026
Platform

Multi-Tenant Quota Guardrails & Phone Line Quality Shield

Granular plan quota enforcement, usage telemetry, and real-time WhatsApp line health monitoring.

What Shipped:

  • Strict 3-tier quota engine (Starter, Growth, Scale) with visual feature locks and grace limits
  • Real-time WhatsApp line quality rating tracking (Green, Yellow, Red) and messaging tier limits
  • Automated proactive alerts before Meta quality thresholds or rate limits are reached
  • Revamped line health details card in the organization dashboard
v1.9May 2026
New Feature

Voice Calling & Visual IVR Flow Builder

Integrated voice calling on WhatsApp with a visual drag-and-drop IVR flow builder.

What Shipped:

  • Two-way WhatsApp voice calling with automated auto-attendant flows
  • Visual IVR builder for routing callers based on keypress digits (DTMF)
  • Call recording with automatic text transcription and agent notes
v1.8April 2026
Enhancement

AI Chatbot v2 — Multi-Source Knowledge Base Training

Train intelligent conversational agents from enterprise documents, websites, and FAQs.

What Shipped:

  • Ingest PDF manuals, website URLs, and help center articles to train AI chatbot models
  • Hybrid semantic vector search for accurate, hallucination-free customer answers
  • Seamless human handoff triggers when questions exceed confidence thresholds
v1.7March 2026
New Feature

Native WhatsApp Form Flows

Collect customer information with interactive multi-screen forms directly inside WhatsApp.

What Shipped:

  • Native in-chat forms for lead capture, feedback surveys, and service bookings
  • Input validation for emails, phone numbers, and custom dropdown menus
  • Direct webhook export to CRM pipelines upon form submission
v1.6February 2026
New Feature

Interactive Carousel Templates

Showcase product catalogs and multi-service offerings with swipeable carousel cards.

What Shipped:

  • Swipeable multi-card messages with custom header images, descriptions, and CTA buttons
  • Direct product catalog links and Quick Reply triggers per carousel card
  • Dynamic variable support for individualized customer recommendations
v1.5January 2026
Enhancement

Advanced Analytics & Conversation Intelligence

Comprehensive reporting on team performance, response SLAs, and campaign ROI.

What Shipped:

  • Granular metrics on First Response Time (FRT), resolution rates, and agent efficiency
  • Broadcast campaign delivery funnels: Sent, Delivered, Read, and Replied
  • Exportable CSV and PDF summary reports for executive leadership
v1.4December 2025
Security

Enterprise Role-Based Access Control (RBAC)

Granular permissions architecture with customizable role definitions.

What Shipped:

  • Custom roles for Agents, Supervisors, Marketers, and Administrators
  • Data masking controls to protect customer phone numbers from unauthorized viewing
  • Audit logging tracking all critical administrative configuration actions
v1.3November 2025
Integration

Native Shopify & WooCommerce Sync

Initial e-commerce connector release syncing customer orders and inventory.

What Shipped:

  • Automatic order status sync and delivery tracking alerts
  • Catalog synchronization with WhatsApp Business Manager
  • Pre-configured abandoned checkout recovery templates
v1.2October 2025
Performance

High-Throughput Broadcasting Engine

High-capacity broadcast queue delivering 10,000+ messages per minute with smart retry.

What Shipped:

  • Asynchronous worker pool preventing campaign bottlenecks during peak hours
  • Smart rate limiting respecting Meta tier quotas and error codes
  • Automated retry queue for transient carrier network delivery failures
v1.1September 2025
New Feature

Click to WhatsApp (CTWA) Ads Management

Connect Facebook and Instagram ads directly into WhatsApp conversation funnels.

What Shipped:

  • Auto-detect inbound leads from Meta ads with ad ID attribution
  • Personalized greeting messages tailored to the specific advertisement clicked
  • Cost per conversion and lead acquisition analytics
v1.0August 2025
New Feature

Visual Drip Campaign Builder

Automated multi-day onboarding and nurture sequences for WhatsApp contacts.

What Shipped:

  • Time-delayed triggers (days, hours, minutes) for automated message delivery
  • Conditional branching based on whether contacts read or reply to messages
  • Stop sequences automatically when customers reach a target conversion goal
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