Recording and sending voice notes

Voice notes are a quick way to communicate when typing is too slow or when tone matters.

Sending voice notes on web

1. Open a conversation
2. Click and hold the 🎤 microphone button (next to the send button)
3. Speak your message
4. Release to send
5. Or slide left to cancel

Sending voice notes on mobile

1. Open a conversation in the mobile app
2. Long-press the microphone button
3. Record your message
4. Release to send
5. Slide left to cancel

You'll feel haptic feedback when recording starts.

Requirements

• Must be within the 24-hour messaging window
• Browser must have microphone permission enabled
• Voice notes are sent as OGG audio format

Duration limits

• Minimum: 1 second
• Maximum: No hard limit (but keep under 2 minutes for best experience)

When to use voice notes

✅ Good for:

• Quick responses when typing is slow
• Explaining complex instructions
• Adding a personal touch
• Multilingual communication (easier than typing in another language)

❌ Avoid for:

• Sensitive information (can't be edited/deleted easily)
• Noisy environments
• Very long explanations (send a document instead)

Tips

1. Keep it short — 15-30 seconds is ideal
2. Speak clearly — Reduce background noise
3. Summarize first — "I'm sending a voice note about your order status"
4. Follow up with text — For key details (order numbers, dates) that need to be referenced later