Sending media messages

Send images, videos, documents, and audio files directly in WhatsApp conversations.

Supported media types

How to send media

In a conversation

1. Open the chat with your contact
2. Click the 📎 attachment icon in the message input area
3. Select the file type (image, video, document)
4. Choose a file from your device
5. Optionally add a caption (text that appears with the media)
6. Click Send

Via template (header media)

Some templates have image/video/document headers:

1. Select a template with a media header
2. Upload or select the media file
3. Fill in template variables
4. Send

Sending voice notes

1. Click and hold the 🎤 microphone button
2. Record your message
3. Release to send (or slide left to cancel)

Voice notes are sent as OGG audio files.

Important notes

• Media can only be sent within the 24-hour window (unless using a template with media header)
• Files are uploaded to AIsoule's servers and delivered via WhatsApp's CDN
• WhatsApp compresses images automatically — send high-resolution originals for best quality
• Video thumbnails are generated automatically

Troubleshooting

"File too large" — Compress the file or use a lower resolution. Videos can be compressed with tools like HandBrake.

"Unsupported format" — Convert to a supported format. For images, use JPEG or PNG. For videos, use MP4.

"Upload failed" — Check your internet connection and try again. If persistent, try a smaller file.