Sending reactions to messages

React to messages with emojis — a quick way to acknowledge without typing a full reply.

How to react

1. Hover over a message in the conversation
2. Click the emoji/reaction icon that appears
3. Select an emoji (👍 ❤️ 😂 😮 😢 🙏)
4. The reaction appears on the message

When to use reactions

• ✅ Acknowledge a message quickly ("Got it" → 👍)
• ✅ Show appreciation ("Thank you" → ❤️)
• ✅ Indicate you're working on it (🙏)
• ❌ Don't use as a substitute for a proper reply when one is needed

Notes

• Reactions work within the 24-hour window
• Customers can see your reactions
• You can change or remove a reaction by clicking it again
• Only one reaction per message per person