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Help CenterMessaging & Chat
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Messaging & Chat

  • Understanding the 24-hour messaging window
  • Assigning conversations to team members
  • WhatsApp Catalog & Commerce
  • Sending interactive messages (buttons & lists)
  • Using internal notes on conversations
  • Message formatting and emoji support
  • Message status explained (sent, delivered, read, failed)
  • Sending payment links in chat
  • Using the product catalog in conversations
  • Sending reactions to messages
  • Managing read receipts
  • Using reply-to-message (quoting)
  • Sending template messages
  • Sending voice call interactive buttons
  • Sending media messages (images, videos, documents)
  • Sending text messages
  • How the shared team inbox works
  • Using canned responses (quick replies)
  • Recording and sending voice notes
  • WhatsApp Business Calling (voice calls)
  • Why messages fail and how to fix them

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AIsoule

The complete WhatsApp Business API platform. Build chatbots, automate conversations, broadcast campaigns and grow your business.

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