Profile settings

Manage your personal account settings — password, availability, and preferences.

Accessing profile settings

Click your avatar in the bottom-left corner → Profile (or go to Settings → Profile).

Changing your password

1. Go to Profile settings
2. Click "Change Password"
3. Enter your current password
4. Enter and confirm new password (min 8 characters)
5. Save

Setting availability

Toggle your availability status:

• Online (green) — You're available to receive assignments and notifications
• Away (yellow) — You won't receive new auto-assignments

This affects:

• Auto-assignment routing (away agents are skipped)
• Your status visible to team members
• Does NOT affect existing conversations

Updating your name/email

1. Go to Profile
2. Edit your Full Name or Email
3. Save

Note: Changing email may require re-verification.

Preferences

• Theme — Light/Dark/System
• Language — Interface language
• Notifications — Sound, desktop alerts

Tips

1. Set availability honestly — Helps the team know who's active
2. Use a strong password — Don't reuse from other sites
3. Update your name — Customers may see it in some contexts
4. Toggle away for breaks — Prevents assignments during lunch/meetings