Configuring AI providers

AIsoule supports multiple AI providers. Choose the one that best fits your needs and budget.

Supported providers

Setting up a provider

1. Go to Chatbot → AI Settings
2. Select your preferred AI Provider
3. Enter your API Key:
   • OpenAI: Get from platform.openai.com/api-keys
   • Anthropic: Get from console.anthropic.com
   • Google: Get from aistudio.google.com
4. Select the Model (e.g., gpt-4o, claude-3-5-sonnet, gemini-pro)
5. Click Save

Configuring the system prompt

The system prompt defines how the AI behaves:

You are a helpful customer support agent for [Your Company].
- Be friendly, concise, and professional
- Answer questions based on the provided knowledge base
- If you don't know the answer, say so and offer to connect with a human agent
- Never make up information
- Keep responses under 3 sentences when possible

Choosing the right provider

OpenAI (GPT-4o) — Recommended for most

• Best at understanding complex queries
• Excellent at following instructions
• Supports multiple languages well
• Most widely tested and reliable

Anthropic (Claude) — Best for nuanced conversations

• Better at handling sensitive topics
• Longer context window (can remember more)
• More careful and less likely to hallucinate
• Great for detailed explanations

Google (Gemini) — Best for budget

• Lower cost per query
• Fast response times
• Good for simple FAQ-style responses
• Supports many languages

Switching providers

You can switch providers anytime:

1. Go to AI Settings
2. Change the provider and API key
3. Save — takes effect immediately

Your knowledge base and system prompt work with all providers.

Monitoring costs

AI providers charge per token (roughly per word):

• Track usage in your provider's dashboard
• Set spending limits in your provider account
• Monitor resolution rate — higher resolution = fewer human agent costs

Tips

1. Start with GPT-4o — Best quality for customer support
2. Set a spending limit — Prevent unexpected bills
3. Monitor responses — Review AI answers weekly for accuracy
4. Optimize your prompt — A good system prompt reduces hallucinations
5. Use knowledge base — AI with context is 10x better than AI without