Introduction to the chatbot flow builder
Overview of AIsoule's visual drag-and-drop chatbot flow builder — nodes, connections, and how to design conversation flows.
Testing and simulating chatbot flows
How to test your chatbot flows before going live using the built-in simulator and real-device testing.
Using variables in chatbot responses
How to use variables to store and reference data throughout a chatbot conversation flow.
Setting up SLA reminders for chatbot responses
Configure SLA timers to alert agents when chatbot conversations need human attention.
IVR system setup (voice call routing)
How to set up an Interactive Voice Response system for routing incoming WhatsApp voice calls.
Building IVR flows with the visual editor
How to use the drag-and-drop IVR flow editor to create voice call routing trees.
Text-to-Speech for IVR greetings
How to use AIsoule's TTS engine to create natural-sounding voice greetings for your IVR system.
Chatbot analytics and performance metrics
How to measure your chatbot's effectiveness — resolution rate, response time, handoff rate, and more.
Creating your first chatbot flow
Step-by-step guide to building a WhatsApp chatbot using AIsoule's visual drag-and-drop flow builder.
Understanding flow nodes and connections
Detailed guide to each node type in the chatbot flow builder and how to connect them.
Setting up keyword triggers
How to configure keywords that automatically trigger chatbot flows when customers send specific words or phrases.
Using the AI auto-reply feature
Set up AI-powered automatic responses that understand customer queries and respond intelligently 24/7.
Training AI with your business data
How to upload documents, crawl websites, and add FAQ pairs to train your AI chatbot with business-specific knowledge.
Configuring AI providers (OpenAI, Claude, Gemini)
How to set up and switch between AI providers for your chatbot — OpenAI GPT, Anthropic Claude, and Google Gemini.
Agent transfer from chatbot (human handoff)
How to configure chatbot-to-human handoff so complex queries are seamlessly transferred to live agents.