[{"data":1,"prerenderedAt":379},["ShallowReactive",2],{"help-article-settings-notification-preferences":3,"help-siblings-settings":326},{"_path":4,"_dir":5,"_draft":6,"_partial":6,"_locale":7,"title":8,"description":9,"category":5,"order":10,"difficulty":11,"time_to_complete":12,"related":13,"body":17,"_type":320,"_id":321,"_source":322,"_file":323,"_stem":324,"_extension":325},"\u002Fhelp\u002Fsettings\u002Fnotification-preferences","settings",false,"","Notification preferences","How to configure notification settings — desktop alerts, sounds, email notifications, and mobile push.",13,"beginner","2 minutes",[14,15,16],"\u002Fhelp\u002Fgetting-started\u002Fmobile-app-setup","\u002Fhelp\u002Fmessaging\u002Fshared-team-inbox","\u002Fhelp\u002Fgetting-started\u002Fdashboard-overview",{"type":18,"children":19,"toc":306},"root",[20,28,34,41,48,53,73,79,104,110,122,145,151,156,204,210,228,234,239,257,263],{"type":21,"tag":22,"props":23,"children":25},"element","h1",{"id":24},"notification-preferences",[26],{"type":27,"value":8},"text",{"type":21,"tag":29,"props":30,"children":31},"p",{},[32],{"type":27,"value":33},"Control how and when you receive notifications about new messages and events.",{"type":21,"tag":35,"props":36,"children":38},"h2",{"id":37},"web-notifications",[39],{"type":27,"value":40},"Web notifications",{"type":21,"tag":42,"props":43,"children":45},"h3",{"id":44},"desktop-alerts",[46],{"type":27,"value":47},"Desktop alerts",{"type":21,"tag":29,"props":49,"children":50},{},[51],{"type":27,"value":52},"When a new message arrives:",{"type":21,"tag":54,"props":55,"children":56},"ul",{},[57,63,68],{"type":21,"tag":58,"props":59,"children":60},"li",{},[61],{"type":27,"value":62},"A browser notification pops up (if permitted)",{"type":21,"tag":58,"props":64,"children":65},{},[66],{"type":27,"value":67},"A sound plays (configurable)",{"type":21,"tag":58,"props":69,"children":70},{},[71],{"type":27,"value":72},"The tab title flashes with unread count",{"type":21,"tag":42,"props":74,"children":76},{"id":75},"enabling-browser-notifications",[77],{"type":27,"value":78},"Enabling browser notifications",{"type":21,"tag":80,"props":81,"children":82},"ol",{},[83,88,93],{"type":21,"tag":58,"props":84,"children":85},{},[86],{"type":27,"value":87},"Click the notification bell icon in the app",{"type":21,"tag":58,"props":89,"children":90},{},[91],{"type":27,"value":92},"Your browser will ask for permission",{"type":21,"tag":58,"props":94,"children":95},{},[96,98],{"type":27,"value":97},"Click ",{"type":21,"tag":99,"props":100,"children":101},"strong",{},[102],{"type":27,"value":103},"\"Allow\"",{"type":21,"tag":35,"props":105,"children":107},{"id":106},"sound-settings",[108],{"type":27,"value":109},"Sound settings",{"type":21,"tag":29,"props":111,"children":112},{},[113,115,120],{"type":27,"value":114},"Go to ",{"type":21,"tag":99,"props":116,"children":117},{},[118],{"type":27,"value":119},"Profile → Preferences",{"type":27,"value":121},":",{"type":21,"tag":54,"props":123,"children":124},{},[125,135],{"type":21,"tag":58,"props":126,"children":127},{},[128,133],{"type":21,"tag":99,"props":129,"children":130},{},[131],{"type":27,"value":132},"New message sound",{"type":27,"value":134}," — Toggle on\u002Foff",{"type":21,"tag":58,"props":136,"children":137},{},[138,143],{"type":21,"tag":99,"props":139,"children":140},{},[141],{"type":27,"value":142},"Sound type",{"type":27,"value":144}," — Choose from available tones",{"type":21,"tag":35,"props":146,"children":148},{"id":147},"mobile-push-notifications",[149],{"type":27,"value":150},"Mobile push notifications",{"type":21,"tag":29,"props":152,"children":153},{},[154],{"type":27,"value":155},"On the AIsoule mobile app:",{"type":21,"tag":80,"props":157,"children":158},{},[159,168],{"type":21,"tag":58,"props":160,"children":161},{},[162,163],{"type":27,"value":114},{"type":21,"tag":99,"props":164,"children":165},{},[166],{"type":27,"value":167},"Settings → Notifications",{"type":21,"tag":58,"props":169,"children":170},{},[171,173],{"type":27,"value":172},"Configure:\n",{"type":21,"tag":54,"props":174,"children":175},{},[176,186,195],{"type":21,"tag":58,"props":177,"children":178},{},[179,184],{"type":21,"tag":99,"props":180,"children":181},{},[182],{"type":27,"value":183},"Push notifications",{"type":27,"value":185}," — On\u002FOff",{"type":21,"tag":58,"props":187,"children":188},{},[189,194],{"type":21,"tag":99,"props":190,"children":191},{},[192],{"type":27,"value":193},"Sound",{"type":27,"value":185},{"type":21,"tag":58,"props":196,"children":197},{},[198,203],{"type":21,"tag":99,"props":199,"children":200},{},[201],{"type":27,"value":202},"Vibration",{"type":27,"value":185},{"type":21,"tag":42,"props":205,"children":207},{"id":206},"what-triggers-push-notifications",[208],{"type":27,"value":209},"What triggers push notifications",{"type":21,"tag":54,"props":211,"children":212},{},[213,218,223],{"type":21,"tag":58,"props":214,"children":215},{},[216],{"type":27,"value":217},"New incoming message (when you're not in the app)",{"type":21,"tag":58,"props":219,"children":220},{},[221],{"type":27,"value":222},"Agent transfer assigned to you",{"type":21,"tag":58,"props":224,"children":225},{},[226],{"type":27,"value":227},"Campaign completed",{"type":21,"tag":35,"props":229,"children":231},{"id":230},"email-notifications",[232],{"type":27,"value":233},"Email notifications",{"type":21,"tag":29,"props":235,"children":236},{},[237],{"type":27,"value":238},"Currently, email notifications are sent for:",{"type":21,"tag":54,"props":240,"children":241},{},[242,247,252],{"type":21,"tag":58,"props":243,"children":244},{},[245],{"type":27,"value":246},"Welcome email (on account creation)",{"type":21,"tag":58,"props":248,"children":249},{},[250],{"type":27,"value":251},"Password reset requests",{"type":21,"tag":58,"props":253,"children":254},{},[255],{"type":27,"value":256},"Campaign completion summaries (if enabled)",{"type":21,"tag":35,"props":258,"children":260},{"id":259},"tips",[261],{"type":27,"value":262},"Tips",{"type":21,"tag":80,"props":264,"children":265},{},[266,276,286,296],{"type":21,"tag":58,"props":267,"children":268},{},[269,274],{"type":21,"tag":99,"props":270,"children":271},{},[272],{"type":27,"value":273},"Enable push on mobile",{"type":27,"value":275}," — Never miss a customer message",{"type":21,"tag":58,"props":277,"children":278},{},[279,284],{"type":21,"tag":99,"props":280,"children":281},{},[282],{"type":27,"value":283},"Mute during off-hours",{"type":27,"value":285}," — Use your phone's Do Not Disturb",{"type":21,"tag":58,"props":287,"children":288},{},[289,294],{"type":21,"tag":99,"props":290,"children":291},{},[292],{"type":27,"value":293},"Set availability",{"type":27,"value":295}," — Toggle \"Away\" to stop receiving assignment notifications",{"type":21,"tag":58,"props":297,"children":298},{},[299,304],{"type":21,"tag":99,"props":300,"children":301},{},[302],{"type":27,"value":303},"Check browser permissions",{"type":27,"value":305}," — If desktop notifications aren't working, check browser settings",{"title":7,"searchDepth":307,"depth":307,"links":308},2,[309,314,315,318,319],{"id":37,"depth":307,"text":40,"children":310},[311,313],{"id":44,"depth":312,"text":47},3,{"id":75,"depth":312,"text":78},{"id":106,"depth":307,"text":109},{"id":147,"depth":307,"text":150,"children":316},[317],{"id":206,"depth":312,"text":209},{"id":230,"depth":307,"text":233},{"id":259,"depth":307,"text":262},"markdown","content:help:settings:notification-preferences.md","content","help\u002Fsettings\u002Fnotification-preferences.md","help\u002Fsettings\u002Fnotification-preferences","md",[327,330,333,336,339,342,345,348,351,354,357,358,361,364,367,370,373,376],{"_path":328,"title":329},"\u002Fhelp\u002Fsettings\u002Fapi-keys","Setting up API keys for programmatic access",{"_path":331,"title":332},"\u002Fhelp\u002Fsettings\u002Faudit-logs","Understanding audit logs",{"_path":334,"title":335},"\u002Fhelp\u002Fsettings\u002Fbusiness-profile","Business profile settings",{"_path":337,"title":338},"\u002Fhelp\u002Fsettings\u002Fcanned-responses-management","Managing canned responses",{"_path":340,"title":341},"\u002Fhelp\u002Fsettings\u002Fcreating-templates","Creating and managing message templates",{"_path":343,"title":344},"\u002Fhelp\u002Fsettings\u002Fcustom-actions","Custom actions (webhook, URL, JavaScript)",{"_path":346,"title":347},"\u002Fhelp\u002Fsettings\u002Fdark-mode","Dark mode and theme settings",{"_path":349,"title":350},"\u002Fhelp\u002Fsettings\u002Flanguage-settings","Language settings (i18n)",{"_path":352,"title":353},"\u002Fhelp\u002Fsettings\u002Fmanaging-accounts","Managing WhatsApp Business accounts",{"_path":355,"title":356},"\u002Fhelp\u002Fsettings\u002Fmanaging-users","Managing users (invite, deactivate, roles)",{"_path":4,"title":8},{"_path":359,"title":360},"\u002Fhelp\u002Fsettings\u002Frate-limiting","Rate limiting and API quotas",{"_path":362,"title":363},"\u002Fhelp\u002Fsettings\u002Froles-permissions","Creating custom roles and permissions",{"_path":365,"title":366},"\u002Fhelp\u002Fsettings\u002Fsso-configuration","Configuring SSO (Google, Microsoft, GitHub)",{"_path":368,"title":369},"\u002Fhelp\u002Fsettings\u002Fteams-assignment","Setting up teams and assignment strategies",{"_path":371,"title":372},"\u002Fhelp\u002Fsettings\u002Ftemplate-approval-tips","Template approval process and best practices",{"_path":374,"title":375},"\u002Fhelp\u002Fsettings\u002Fwebhook-configuration","Configuring outbound webhooks",{"_path":377,"title":378},"\u002Fhelp\u002Fsettings\u002Fwhatsapp-flows","WhatsApp Flows (Meta Flows) management",1780423184603]